Last updated 4th April 2012

Fancy Metal Goods Ltd is a company incorporated in England, registered Number 36047. Registered office: 71 Lifford Lane, Kings Norton. Birmingham. B30 3DY

This website is operated by Fancy Metal Goods (referred to as “FMG/Famego/we/our/us”). As user of this website (referred to as “you/your”) you acknowledge that any use of this website including any transactions you make (“use/using”) is subject to our terms and conditions below. You will find our Delivery and Payment Policy below. We would advice you to carefully read through all of these documents, and if anything remains unclear to you, please contact us, either, via email on fancymetalgoods@btconnect.com or Telephone 0121 459 9777.

We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

We reserve the right to withdraw any product from this website at any time, or to edit product prices and/or descriptions.

We reserve the right to refuse to accept a transaction at any time at our sole discretion.

Our Contract with you

The contract that you enter into with Fancy Metal Goods will not be deemed to have been accepted and completed until your order has been despatched. Should we be unable to despatch the order, we will notify you via email or telephone to inform you of this.

Non acceptance of an order may be due to one of the following:

The item you have chosen being discontinued by the manufacturer

A pricing error having occurred

Your payment to us being rejected by your card company. Should this happen, we will not be liable for any delay.

Contracts for the supply of products between us, shall be construed in accordance with the laws of England and shall be subject to the exclusive jurisdiction of the English courts.

Prices

All prices are shown in pounds sterling

All prices shown are inclusive of vat (Trade orders – please see below under Trade Enquiries). The total cost of your order is the unit price shown (multiplied by the quantity if applicable).
Postage is £3.50 for items under £20.00 for all UK mainland addresses.

An option of next day delivery is available at a cost of £8.50. This option is only available for orders placed before 12.00 midday Monday to Thursday. Please be aware; during postal strikes and adverse weather conditions our third party carriers – UPS and Royal Mail may advise that they cannot guarantee delivery the next day.

For delivery to Southern Ireland, Isle of Man, Isle of Wight, Scottish Islands and the Channel Islands, along with all other countries, Postage will be charged at the current, most cost effective rate available. See section on Delivery.

We reserve the right to make changes to the prices shown on our web site, without prior notification.

Descriptions

Whilst every effort has been made to display and portray the products as accurately as possible, in design, size and colour, the images shown, will not be actual sizes, measurements will be approximate, and the appearance of the metallic finishes may vary slightly depending on your monitor.

Trade Enquiries (Company enquiries)

We will consider discounted prices for orders of large volume, and these prices will then be subject to vat at 20%.with agreed payment terms, usually, payment would be against a pro-forma invoice for the first order. Please contact our office with your trade enquiry, call Debbie or Oli on
0121 459 9777.

Payment

We use SagePay for all transactions; when you place your order SagePay will take the cost of your goods from your bank account and then they inform us of your order. Should a refund be required (under our terms & conditions) we will inform SagePay and they will instigate the refund.

UK and Northern Ireland address will be charged £3.50 for Postage & Packaging for orders under £20. Postage & Packaging is free of charge to all addresses in the UK and Northern Ireland for orders over £20 value. For any other delivery address, please choose from the menu options when you place your order. This will automatically generate an email to us, in order for us to confirm the cost to you via a reply email.

Whilst we try to ensure that all prices on our website are accurate, typing errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a complete refund via SagePay.

Returned Goods

If you change your mind, as long as your order has not been despatched, just call us on
0121 459 9777 to cancel the order.

Should you change your mind on receiving the goods, you will be liable for the cost of posting the goods back to us. This must be by recorded delivery so you have a tracking number and you the customer will be liable for this cost. We will need a copy of the enclosed Delivery Note or the details contained on this note;

Name
Address
Tel number
Order No
Product code

Delivery

Your order will be dispatched within 2 working days if the order is placed before 12.00 midday. Should any item be out of stock, we will telephone you or send an email letting you know when it will become available.

Should you require a speedier delivery time, please do telephone, and we will do the best we can to accommodate you.

Should you have a holiday planned and know that you will not able to take delivery of your order, please call on the above telephone number to make us aware of this. Once again, we will do our very best to accommodate you.

It may be preferable to give a work or neighbour’s address if you are unlikely to be in during the daytime.

We only use reputable, independent, third party delivery companies. After orders are despatched, Fancy Metal Goods will not be held responsible for any delayed deliveries.

By making an offer to purchase from us, you are authorising us to pass on your delivery details to a third party.

Guarantee

All goods supplied by Fancy Metal Goods come with a 12 month guarantee. This applies only where reasonable use has been applied.

Circumstances beyond our control

Fancy Metal Goods shall not be liable for any delay in the despatch or delivery of goods due to circumstances beyond their control, including but not limited to war, fire, strikes, adverse weather conditio